Shipping policy
Shipping Policy
At ES Mobile Audio LLC, each product is built to order and carefully packaged to ensure it arrives safely.
Processing Time
- Since our products are custom built, please allow 1-3 /weeks] for production before your order ships, and some can take longer depending on what your custom order is..
- You’ll receive a confirmation email with tracking information as soon as your order leaves our shop.
Shipping Methods
- We primarily ship via [UPS/ freight – insert carrier you use].
- Transit times vary by location but are typically [2-3 business days] within the continental U.S.
Shipping Costs
- Shipping costs are calculated at checkout based on your location and order size.
- Occasionally, oversized items may require special freight shipping. If so, we’ll contact you with details before finalizing.
Damaged Shipments
If your order arrives damaged in transit:
- Take clear photos of the packaging and product.
- Contact us within 48 hours at [cartunescaraudio@aol.com / 903-278-6451 .
- We’ll file a claim with the carrier and arrange for a repair, replacement, or other resolution.
International Shipping
- At this time, we [/ do not] ship outside the U.S.
- If international, customers are responsible for any duties, taxes, or import fees.